Playbook

Quote follow-up

Keep quotes moving until the client responds or the opportunity closes.

Trigger

Quote pending

The workflow starts when a sent quote has not been answered.

Action

Nudge the prospect

Send a follow-up and ask if anything needs clarification.

Approval

Check the wording

Escalate any sensitive or pricing-related edge cases.

Result

Quote movement

Measure success by reply rate and booked work.